United Kingdom
Forecasting & Planning Analyst at The Cooperative Banking Group
Telecommunications
Experience
The Co-operative Banking Group April 2012 - Present
CallPoint New Europe JSC August 2009 - April 2012
Vivatel March 2009 - August 2009
Vivatel November 2007 - March 2009
BTC Mobile January 2007 - November 2007
Skills
Business Planning, Management, Operations Management, Stakeholder Management, Performance Management, Process Improvement, Strategic Planning, Account Management, Project Planning, CRM, Customer Satisfaction, Service Delivery, Leadership, Training, Call Center, Workforce Management, Business Analysis, Change Management, Team Management, ERP, Project Management, Outsourcing, Workforce Planning, Risk Management, Team Leadership, Analysis, Call Centers, Coaching, Forecasting, Contact Centers, Budgets, BPO, Business Process..., Business Process, Strategy, Statistics, Telecommunications, Customer Experience, Time Management, Business Development, Customer Service, Recruiting