Hitchin, Hertfordshire, United Kingdom
Release & Implementation Analyst at VocaLink
Financial Services
Education
Queensbury Upper School
Experience
VocaLink December 2014 - Present
VocaLink July 2010 - Present
VocaLink December 2008 - June 2010
Banco Santander August 2006 - November 2008
Skills
Project Portfolio..., ITIL v3 Foundations..., Service Delivery, Outsourcing, IT Strategy, Stakeholder Management, Citrix, IT Management, Data Center, Business Requirements, Project Delivery, ITIL Certified, Sla, Visio, Business Process..., Change Management, Infrastructure, IT Operations, Release Management, Governance, Requirements Analysis, PRINCE2, Risk Management, Service Desk, Payments, Enterprise Architecture, Integration, User Acceptance Testing, Program Management, Business Continuity, Solution Architecture, PMO, Vendor Management, Service Improvement, Problem Management, Incident Management, ITIL, Business Analysis, MS Project, Business Process, SDLC, IT Service Management, Requirements Gathering, Team Leadership, Management, Offshoring, Service Management, Data Migration, Disaster Recovery, Business Transformation