Birmingham, United Kingdom
Technical Support Manager at Serco
Information Technology and Services
Experience
Serco 1995 - 2011
Reed Publishing 1988 - 1989
Skills
Project Delivery, PRINCE2, Disaster Recovery, VMware, Netbackup, ISO 20000, Cluster, IT Management, VMware Infrastructure, IT Outsourcing, Service Improvement, Servers, Service Management, Storage, Sla, Active Directory, Incident Management, Storage Area Networks, IT Strategy, Offshoring, BMC Remedy, Business Continuity, ITIL, Governance, Vendor Management, Problem Management, IT Operations, Pre-sales, System Deployment, Citrix Metaframe, IT Service Management, Managed Services, Data Center, High Availability, VMware ESX, Outsourcing, AIX, Stakeholder Management, SAN, Virtualization, Solution Architecture, Microsoft Exchange, Transition Management, vSphere, Citrix, Infrastructure, ITIL Certified, Windows Server, Service Delivery, Service Desk