Coventry, West Midlands, United Kingdom
Regional Learning and Development Manager EAPAC at Percepta
Outsourcing/Offshoring
Education
University of Derby 2013 — 2017
BSC, Psychology
City College Coventry 2009 — 2009
Level 4, Certificate in Training Practice (CIPD), Distinction
Bablake School 1995 — 2002
Experience
Percepta September 2014 - Present
Percepta March 2012 - August 2014
Percepta August 2006 - September 2012
TOPSHOP TOPMAN April 2003 - August 2006
Skills
Executive Coaching, Operations Management, Blended Learning, Management Development, Organizational..., Recruiting, Team Management, Experiential Learning, Personal Development, Workforce Management, People Development, Leadership Development, Personal Coaching, Digital Learning, Needs Analysis, Leadership, Call Centers, Customer Satisfaction, Change Management, CRM, Team Building, Succession Planning, Strategy, Employee Engagement, Business Development, Business Performance..., Time Management, Talent Management, Performance Improvement, Process Improvement, Coaching, Personnel Management, Mentoring, Performance Management, Learning Management, Training, Employee Relations, Customer Service, Human Resources, Evaluation, Team Leadership, Assessment Center, Employee Training, Training Needs Analysis, Management, Career Development, Training Delivery, People Management, Customer Experience, Leadership Development...