Halifax, West Yorkshire, United Kingdom
3rd Line Support Analyst at Manheim
Automotive
Education
School of Computing and Engineering, University of Huddersfield 2002 — 2006
BSc (Hons) Business Computing with Multimedia
Sowerby Bridge Sixth Form 1999 — 2002
A Levels, AVCE Business, Information Technology
Halifax High 1994 — 1999
GCSE, 5 GCSE’s grades A- C (including English & Mathematics)
Experience
Manheim May 2007 - Present
B&Q September 2003 - August 2008
West Yorkshire Police June 2003 - August 2003
Skills
XML, Lotus Notes, Unix, UML Tools, Problem Management, Photoshop, Microsoft Project, Incident Management, Testing, MS Project, Visual Basic, Microsoft Office, Customer Satisfaction, Microsoft Excel, ITIL, Microsoft Word, PHP, Progress, Microsoft Powerpoint, Agile & Waterfall..., Customer Service, IBM Tivoli, Microsoft SQL Server, SQL, Business Analysis, Microsoft Access, Software Documentation, Active Directory, Director, VB6, MySQL, ITIL v3 Foundations..., Microsoft Exchange, Requirements Gathering, Change Management, Adobe Premier, Microsoft Visio, Dreamweaver, Visio, VB.NET, SQL Server Management..., Illustrator, Microsoft Publisher, SSRS, Disaster Recovery &..., VBA 2003, SQL Reporting Services, Quality Center, User Acceptance Testing, Flash