Runcorn, Cheshire, United Kingdom
Experienced People Manager
Telecommunications
Education
TalkTalk Business 2011 — 2013
Lean Six Sigma Green Belt, Process Improvements
Liverpool John Moores University 2002 — 2006
Bachelor of Business Administration (BBA), Marketing
TalkTalk Business 2002 — 2002
Prince2 Practitioner, Project Management
Experience
BT March 2015 - Present
Fircroft November 2013 - November 2014
TalkTalk Business December 2012 - November 2013
TalkTalk Business August 2011 - December 2012
TalkTalk March 2007 - August 2011
Skills
Service Delivery, Lean Six Sigma, Call Centers, Process Improvement, Contact Centers, Product Management, Customer Retention, Business Analysis, Business Development, Coaching, Account Management, Project Delivery, Managed Services, Project Management, Performance Management, Stakeholder Management, Business Transformation, Contract Negotiation, Business Process Mapping, B2B, Analysis, Business Process..., Business Strategy, Strategy, Relationship Management, Invoicing, Sla, Vendor Management, Change Management, Direct Sales, Management, Billing Systems, PRINCE2, New Business Development, Sales, Team Leadership, Telecommunications, Customer Satisfaction, Telecommunications..., Customer Service, Customer Experience, People Management, KPI Reports, Team Management, CRM, Six Sigma, Outsourcing