Edinburgh, United Kingdom
at Lloyds Banking Group
Financial Services
Education
St Kentigerns
Business Studies
Experience
Lloyds Banking Group February 2011 - Present
BSkyB November 2009 - February 2011
BSkyB March 2004 - November 2009
BSkyB August 2000 - February 2004
BSkyB - Head of Programme Customer Service January 1999 - January 2001
BSkyB January 1998 - January 1999
BSkyB January 1994 - January 1998
BSkyB January 1992 - January 1994
BSkyB January 1991 - January 1992
BSkyB January 1989 - January 1991
Skills
Business Process Design, Project Portfolio..., Business Process..., Agile Project Management, PRINCE2, Stakeholder Management, Change Management, Business Analysis, Project Delivery, Project Governance, Resource Management, Customer Experience, Programme Delivery, Service Delivery, PMO, Strategic Planning, Financial Services, Management, Call Centers, Team Leadership, IT Strategy, Governance, Change Programmes, Integration, Project Planning, Strategy, Business Process..., Process Improvement, Risk Management, Leadership, Business Process, IT Service Management, Business Transformation, Service Management, RTI, Team Management, ITIL, CRM, Business Case, Vendor Management, Program Management, Performance Management, Process Engineering