Bristol, United Kingdom
Director of Resourcing Operations
Consumer Services
Education
Tarporley County High School 1980 — 1988
Experience
TMP Worldwide UK May 2008 - Present
The AA February 2005 - April 2008
Capita Group Ltd August 2002 - November 2005
ntl January 2000 - December 2001
BT November 1996 - December 2000
Skills
Customer Satisfaction, Coaching, Business Development, Sourcing, BPO, Graduate Recruitment, Talent Acquisition, Human Resources, Management Development, Strategic Planning, Budgets, New Business Development, Forecasting, Negotiation, Business Process, Sales Management, Talent Management, Contact Centers, Customer Relations, Outsourcing, Team Leadership, Business Planning, Performance Management, Stakeholder Management, Budgeting, Culture Change, Employee Training, Management, Leadership, Marketing, Strategy, Change Management, Training, Business Strategy, Call Center, Process Improvement, Team Management, Assessment Center, Call Centers, RPO, Employee Engagement, Customer Service, Recruitment Advertising, Operations Management, Interviews, Account Management, Customer Retention, CRM, Recruiting, Sales