Birmingham, United Kingdom
Service Desk Analyst at SCC
Information Technology and Services
Education
Matthew Boulton College 1996 — 1997
BTEC, Design (Graphic)
VDAB Haasrode, Belgium 1993 — 1994
Certificate, Desktop Publishing, Offset Printing, 15 months full time course
VDAB Hasselt, Belgium 1992 — 1993
Certificate, General Printing, 6 month full time course
TKO Leuven 1982 — 1983
Human Sciences, 3 VSO
Koninklijk Atheneum Tessenderlo 1973 — 1977
Human Sciences, 1 - 3 VSO
Experience
SCC May 2012 - Present
RBC East Midlands January 2012 - Present
LaSer UK February 2007 - July 2011
Creation Financial Services June 1999 - February 2007
Waterloo Design & Print Plc July 1996 - June 1999
De Mijnwinning (De Posthoorn) March 1995 - June 1996
Hertecant NV February 1992 - April 1992
Sears Financial Services Ltd April 1991 - January 1992
Sears Financial Services Ltd July 1989 - April 1991
Kelly Services November 1987 - June 1989
Skills
Training Delivery, Safety Auditing, First Aid, Pre-press, Disaster Recovery, Document Management, Volunteering, System Administration, Active Directory, IT Operations, Problem Solving, Remote Troubleshooting, Software Installation, Customer Support, Desktop Support, Service Desk, Desktop Publishing, IT Service Management, ARCserve Backup, Electrical Safety, System Deployment, Server Administration, Hardware, Troubleshooting, Microsoft Office, Computer Hardware, Backup & Restore, Employee Training, Risk Assessment, Blackberry, Visio, Windows Server, Facilities Management, Customer Service, Mac OS X, Customer Relations, Graphic Design, XP, Blackberry Enterprise..., Help Desk Support, Fire Safety, MS Office Suite, Fire Marshall Trainer, Administration, Windows 7, Windows XP Pro, Non-profit Volunteer, Technical Support, Digital Printing, Driving License