Coventry, United Kingdom
ITIL/PRINCE2 Release & Deployment Change Manager/Coordinator at IBM
Information Technology and Services
Education
University of Salamanca, Spain. 1994 — 1998
Degree in Social Work at the Universidad de Salamanca, Castilla y Leon, Spain., Sociology, Law, Psychology, Statistics.
Experience
IBM Log NEC (R.A.F.) March 2012 - August 2013
IBM Global Services August 2008 - November 2011
IBM Global Services June 2006 - August 2008
Verizon Business January 2003 - May 2006
Starwood Hotels & Resorts Worldwide, Inc. February 2002 - December 2002
Starwood Hotels & Resorts Worldwide, Inc. September 2001 - January 2002
Starwood Hotels & Resorts Worldwide, Inc. November 1999 - August 2001
Skills
BMC Remedy, Manage Now, PRINCE2, Six Sigma, Service Management, Configuration Management, Security, CAB, IT Asset Management, Transition Management, Software Installation, IT Management, Problem Management, IT Outsourcing, Infrastructure, Data Center, Fixed Asset Depreciation, Process Improvement, Software Verification, Sla, Spanish-English, OLA, Risk, Fixed Asset Management, ITIL, IT Operations, IT Service Management, Change Control, Spanish Literature, Software Configuration..., IT Security Best..., IBM Maximo, Incident Management, Decommissioning, CMDB, Change Advisory Board, Software Deployment, Security Clearance, CIRATS, IT Strategy, Software Asset..., Project Delivery, Outsourcing, Release Management, Service Delivery, Change, Change Management, DV Cleared