Durham, United Kingdom
Customer Experience Manager at BGL Group
Insurance
Education
New college Durham 2001 — 2006
ba hons, Business Administration and Management, General
New college durham 2001 — 2002
Business, administration and leadership, Institute of Management - diploma in leadership and management
Belmont Comprehensive school 1979 — 1984
Bachelor of Business Administration (BBA), Gce olevels
Experience
BGL Group August 2007 - Present
Barclays bank plc February 1997 - May 2007
Barclays UK Retail and Business Bank February 1994 - February 1997
Skills
Customer Retention, Customer Satisfaction, PRINCE2, Employee Training, Service Delivery, Relationship Management, Training, Building Relationships, Customer Service, Risk Management, Culture Change, Credit Cards, Training Delivery, Leadership Development, Performance Improvement, Team Leadership, Team Building, Leadership, Performance Management, Financial Services, Insurance, Banking, Sales, Business Process..., Call Center Development, Customer Experience, People Development, Offshoring, CRM, Stakeholder Management, Outsourcing, General Insurance, Sla, Process Improvement, Project Management, Project Delivery, Workforce Management, FSA, Coaching, Contact Centers, Team Management, Management, Employee Engagement, Complaint Management, Business Transformation, BPO, Retail Banking, Change Management, Call Centers, Financial Risk