Manchester, United Kingdom
Site Director at arvato UK
Government Administration
Education
Social Media Magic University 2010 — 2010
Pass, Social Media Strategist
Manchester commerce 2007 — 2007
A1 Assessor, Assessor award for NVQ
Online Course 2006 — 2006
Dip WP, Qualified Wedding Planner
NLP 2005 — 2006
NLP Dip., Neuro Lingustic Programming
Achievement Specialists Ltd 2004 — 2005
LCH Dip, Life Coaching
Warrington Collegiate 2003 — 2004
CIPD, Certificate in Personnel Practice
CIPD 2002 — 2003
Associate, HR
NatWest Insurance Services 1998 — 1998
Advanced Sales Presentation Course
South Trafford College 1997 — 1998
NVQ3, Customer Service
South Trafford College 1995 — 1996
ABTAC1 & 2 Travel & Tourism
Experience
arvato UK September 2014 - Present
Marks and Spencer February 2013 - April 2014
BSkyB October 2011 - January 2013
Ticketmaster / Live Nation Entertainment October 2008 - May 2011
Ticketmaster UK January 2007 - October 2008
O2 UK January 2006 - December 2006
Cresta Holidays June 2002 - December 2005
First Choice Holidays July 2001 - May 2002
Scottish and Southern Energy July 2000 - March 2001
NatWest Bank February 1991 - May 2000
Skills
Human Resources, Customer Experience, Telecommunications, Recruiting, CRM, Team Management, Talent Management, Leadership, Business Process, Stakeholder Management, Employee Engagement, Direct Sales, Account Management, Team Leadership, SMO, BPO, Teamwork, Call Center, Sales Management, Budgets, Customer Service, Business Transformation, Performance Management, Strategy, Process Improvement, Change Management, Management, Call Centers, Sales Operations, Service Delivery, Team Building, Contact Centers, Training, Performance Improvement, Telemarketing, Customer Satisfaction, Outsourcing, Leadership Development, Inbound Marketing, Strategic Planning, Sales, Vendor Management, Coaching, NLP, Banking, Business Process..., Customer Retention, Business Coaching, Operations Management, Workforce Management