Selby, North Yorkshire, United Kingdom
Head of Courseware Development (Leadership, Management & Business Skills) at QA
Education Management
Education
Gloucestershire College 2013 — 2013
NVQ Customer Service Level 2, Customer Service Management, Pass
Helford 2000 2010 — 2010
Master of NLP, Master of TLT, Master of Hypnotherapy and Master Coach, NLP, Time Line Therapy, Coach, Hypnotherapy
Institute of Financial Services, Manchester 1998 — 2007
CeMAP and CSP
Garforth Community College 1993 — 1997
English, Geography, Psychology, Art & Design, French, Maths, Science, History
Experience
QA Ltd January 2014 - Present
QA August 2011 - December 2013
My Manana April 2010 - August 2011
Yorkshire Water November 2010 - July 2011
UKAR formerly Bradford and Bngley Building Society August 2010 - November 2010
HML March 2006 - 2010
HML November 2004 - March 2006
Skipton Building Society October 2000 - October 2004
Skills
Soft Skills, Career Development, Presentation Coaching, 360 Feedback, Performance Management, Customer Service..., Team Leadership, Workshop Facilitation, Training Delivery, Culture Change, Organizational Learning, Team Building, E-Learning, Presentation Development, Performance Improvement, Communication Training, Psychometrics, E-learning..., NLP, Management, MBTI, Training, Employee Engagement, Learning Management, SDI, Hypnotherapy, Communication Skills, Time Management, Instructor-led Training, Leadership Development, People Development, Blended Learning, Learning Management..., Training Programme..., Training Needs Analysis, Business Coaching, Coaching, Personal Development, Experiential Learning, Needs Analysis, Train the Trainer, Employee Training, Time Line Therapy, Executive Coaching, Management Development, Personal Effectiveness, Human Resources, Leadership, Hypnosis, Management Training...