Newcastle upon Tyne, United Kingdom
Sales manager at Sky currently looking for operation roles within contact centres
Broadcast Media
Education
University of Sunderland 2005 — 2006
Bachelor's degree, Drama and Dramatics/Theatre Arts, General
Newcastle College 2003 — 2005
HND, Drama and Dramatics/Theatre Arts, General
Newcastle College 2001 — 2003
ND, Drama and Dramatics/Theatre Arts, General
Burnside High School 2000 — 2001
AS Level English, English Literature (British and Commonwealth)
Burnside High School 2000 — 2001
GNVQ, Drama and Dramatics/Theatre Arts, General
Burnside High School 1997 — 2000
GCSE'S
Experience
Sky May 2012 - Present
EE March 2007 - May 2012
EE January 2004 - May 2007
Odeon & UCI Cinemas March 2002 - May 2004
Skills
Strategic Planning, Strategy, Customer Retention, Customer Service, Television, Recruiting, Call Centers, Performance Management, Time Management, Sales, B2B, Sales Operations, Management, Stakeholder Management, Customer Satisfaction, Project Delivery, Coaching, Outsourcing, New Business Development, Account Management, Team Management, Project Management, Digital Media, Contact Centers, Interviews, CRM, Advertising Sales, Broadcast, Telecommunications, Broadcast Television, Sales Management, Product Management, Direct Sales, Sales Presentations, Sales Process, Customer Experience, Mobile Devices, Change Management, Team Leadership, Negotiation