Edinburgh, United Kingdom
Telephony Specialist at Tesco Bank
Telecommunications
Education
Stevenson College 1985 — 1990
HNC, Electrical Engineering
Craigroyston High School 1979 — 1984
Experience
Tesco Bank February 2015 - Present
Capita IT Services May 2011 - January 2015
CCT October 2004 - May 2012
Honeywell Network Services April 2001 - October 2004
BlueSky Technologies Management, L.L.C. 2001 - 2001
Blue Sky Technology 2000 - 2001
Lucent Technologies 1997 - 2000
Mercury Communications 1986 - 1996
Telephone Rentals 1988 - 1994
Skills
Network Design, Managed Services, ITIL, Unified Communications, Service Management, Integration, Call Logging, IP, Workforce Management, H.323, Telecommunications, Call Centers, Avaya, IT Service Management, Incident Management, System Deployment, CTI, Pre-sales, LAN-WAN, Cisco Routers, Call Center, ACD, Routing, Wireless, Data Center, ISDN, Unified Messaging, VoIP, Cisco Call Manager, Ethernet, MPLS, SIP, TCP/IP, Solution Selling, Sla, Switches, Telephony, Cloud Computing, QoS, Virtualization, Professional Services, Solution Architecture, Outsourcing, WAN, Contact Centers, Technical Support, IVR, Video Conferencing, Cisco Technologies, Service Delivery