London, Greater London, United Kingdom
Director of Value Centre Operations
Hospitality
Experience
glh Hotels June 2014 - Present
glh Hotels January 2013 - June 2014
Guoman & Thistle hotels January 2012 - December 2012
glh Hotels May 2010 - January 2012
Thistle Hotels July 2006 - March 2010
Macdonald Hotels September 2004 - June 2006
Intercontinental Hotels 2001 - 2004
Forte Hotels September 2000 - September 2001
The Edinburgh Residence (a 5* Hotel) January 2000 - September 2000
Forte Posthouse May 1998 - January 2000
Skills
Training, Coaching, Yield Management, Account Management, Team Leadership, Talent Management, Leisure, Customer Service, Leadership Development, Pre-opening, Front Office, Hospitality, Hospitality Management, Customer Satisfaction, Personnel Management, Hotels, Employee Relations, Event Management, Team Management, Hospitality Industry, Catering, Business Process..., Recruiting, Training Delivery, Team Building, Resorts, Employee Training, Budgets, Revenue Analysis, Change Management, Operations Management, Food & Beverage, Performance Management, Human Resources, Stakeholder Engagement, Stakeholder Management, Project Management, Rooms Division, Negotiation, Management Development, Leadership, Hotel Management, Business Planning, Employee Engagement, Organizational..., Process Improvement, Property Management..., Restaurants, Management, Succession Planning