Reading, United Kingdom
Service Delivery Manager
Telecommunications
Education
Other Education 1993 — 1994
Computer Networking, Support and Administration
Xaverian College 1989 — 1990
IT support and administration, Computer Ntwork Support and Administration
Trinity C of E High School Manchester
Experience
Huawei Technologies September 2015 - Present
Ericsson April 2013 - Present
Ericsson April 2012 - March 2013
Ericsson November 2011 - June 2012
Self Employed May 2009 - November 2011
BT Global Services 2006 - 2008
Ericsson Service Limited March 2006 - July 2006
Atos Origin February 2005 - October 2005
Accuread July 2004 - November 2004
Vodafone October 2003 - February 2004
Skills
Mobile..., ITIL, Supplier Negotiation, Networking, Prince 2, Process Improvement, Microsoft Office, Stakeholder Management, Information Technology, Teamwork, Unix, People Management, Infrastructure, Software Documentation, Gap Analysis, Operations Management, Change Management, Service Management, Project Delivery, Expanded Incident..., Problem Management, System Deployment, IT Management, Microsoft Excel, Problem Analysis, IT Strategy, Maintainability, Management, Risk Management, Mobile Telephony, GSM, business benefit..., Strategic Leadership, CMDB, Sla, IT Service Management, Incident Management, Event Management, Availability Management, 3G, Vendor Management, Service Desk, Reliability, Cross-functional Team..., Supplier Quality..., Government, Root Cause Analysis, Service Delivery, PRINCE2, Telecommunications