London, Greater London, United Kingdom
Service Delivery Analyst
Information Technology and Services
Education
Leicester Polytechnic 1975 — 1979
BSc Computer Science, Information Technology, Honours 2:1
Experience
GlaxoSmithKline July 2013 - Present
Skills
Resource Management, Project Delivery, Effective Working..., Enterprise Architecture, PMO, Business Continuity, System Deployment, Service Delivery, Offshoring, Incident Management, Disaster Recovery, Project Portfolio..., Strategy, Requirements Gathering, Management, IT Service Management, Customer Focus and..., Teamwork and..., Business Analysis, IT Management, Team Management, Verbal and Written..., PRINCE2, Business Process..., Business Transformation, IT Operations, Infrastructure, Business Process, Service Delivery..., Change Management, Stakeholder Management, Outsourcing, Sla, SDLC, People Management, Vendor Management, Active Directory, Service Improvement, Governance, Networking, Service Management, Transition Management, ITIL Certified, Solution Architecture, Team Leadership, IT Outsourcing, Requirements Analysis, IT Strategy, Release Management, ITIL