Manchester, Greater Manchester, United Kingdom
Technical Customer Liaison Officer (ICT, IT Service Delivery)
Information Technology and Services
Education
St Thomas Aquinas RC High School, Chorlton, United Kingdom 1981 — 1986
High School, English Literature (British and Commonwealth)
Experience
Trafford Housing Trust June 2015 - Present
Mears October 2011 - December 2014
British Gas May 2003 - October 2011
Asda March 2002 - May 2003
British Rail May 1990 - July 1998
Skills
Team Leadership, Client Rapport, Performance Management, Social Media, Customer Relations, Employability, Training & Development, Written Communication, Knowledge Sharing, Presentation Skills, Resident Involvement, Organization Skills, Interviews, CRM, Business Development, Business Process..., Databases, Supervisory Skills, Customer Service, Strategy, Coaching Skills, Employee Engagement, Management, Employee Training, Client Relations, Relationship Building, Social Housing, Complaint Management, Client Liaison, Performance Improvement, Corporate Social..., Community Engagement, Customer Engagement, Customer Experience, Service User Involvement, Social Skills, Time Management, People Skills, Customer Support, Interpersonal..., Recruiting, Interpersonal Skills, CRM Integration, Teamwork, Relationship Management, Training Delivery, Customer Insight, Employability..., Team Management, Customer Satisfaction