Staines, Surrey, United Kingdom
Senior Operations Support Analyst at Centrica
Information Technology and Services
Education
Acton College 1980 — 1982
BTEC National, Business Administration and Management, General, BTEC National Certificate
East Warwickshire College, Rugby, Warwickshire 1973 — 1976
A Level in Computer Science, Computer Science, A Level Pass
Newbold Grange High School, Rugby, Warwickshire 1968 — 1973
GCSE
Experience
Centrica September 2009 - July 2012
Centrica November 2006 - September 2009
Centrica February 2002 - November 2006
Centrica February 2001 - October 2002
Centrica August 1995 - February 2001
Centrica July 1992 - August 1995
North Thames Gas March 1980 - July 1992
Skills
VMS, Visio, Icl Vme, Access Database, Oracle, Testing, PRINCE2, KANA IQ, Kana, Knowledge Management, Incident Management, Solution Architecture, Problem Management, TWS, Data Center, Project Planning, Sla, Microsoft Office, IT Management, ITIL Certified, Risk Management, IT Operations, Business Analysis, Data Migration, SAP, Requirements Gathering, SharePoint, Service Management, Microsoft SQL Server, IT Service Management, Infrastructure, BMC Remedy, Databases, Service Delivery, Integration, Telecommunications, HTML, Stakeholder Management, Microsoft Publisher, Requirements Analysis, Project Delivery, Windows 7, Unix, Windows NT, SQL, Disaster Recovery, PMO, Microsoft Excel, Change Management, Outsourcing