Glasgow, United Kingdom
Team Manager at Serco
Commercial Real Estate
Education
John Bosco Secondary School
Experience
Teleperformance January 2015 - Present
Serco December 2011 - January 2015
BSkyB March 2010 - November 2011
BT March 1998 - April 2009
Skills
Talent Management, BPO, Strategic Planning, Customer Satisfaction, Change Management, Business Process, Human Resources, Recruiting, Sales Management, Team Building, Stakeholder Management, Emotional Intelligence, Team Leadership, Training Delivery, Management, Time Management, Strategy, Process Improvement, Talent Acquisition, Team Management, Leadership, Call Centers, Customer Experience, Training & Development, Performance Improvement, Customer Service, CRM, Customer Retention, Operations Management, Leadership Development, Organizational..., Vendor Management, Sales, Contact Centers, Business Transformation, Coaching, contact centre..., Soft Skills, Negotiation, Training, Project Planning, Employee Engagement, Service Delivery, Business Process..., Management Development, Outsourcing, Performance Management, Project Delivery, Employee Training, Interviews