Rainton, North Yorkshire, United Kingdom
Customer Engagement Director, Retail, Utility & Transport @ Zapp (Vocalink)
Information Technology and Services
Education
Portsmouth College 1993 — 1994
National Diploma, Health and Safety Management
Steyning Grammar School 1973 — 1980
Experience
VocaLink June 2013 - Present
Vix Technology December 2011 - June 2013
Positive Solutions GB Ltd October 2008 - December 2011
Plan 4 IT Group Ltd May 1998 - October 2008
NCR Limited April 1995 - May 1998
AIR BP Leeds Bradford Airport January 1993 - January 1995
Royal Air Force January 1983 - January 1993
Skills
Program Management, Telecommunications, Customer Satisfaction, Change Management, Relationship Management, Call Centers, Management, Business Strategy, Sales Management, Training, Project Planning, Payments, Business Analysis, Banking, Business Process..., Risk Management, Management Consulting, Budgets, Payment Systems, Sales, Stand-up Comedy, Pre-sales, Leadership, Project Delivery, Outsourcing, Recruiting, Project Management, Contract Negotiation, Operations Management, Service Delivery, Business Development, Financial Services, CRM, Strategy, Product Management, Integration, Mobile Payments, Team Management, Cloud Computing, Account Management, Start-ups, Business Transformation, Managed Services, Stakeholder Management, Strategic Planning, New Business Development, Contract Management, Team Leadership