Perranporth, Cornwall, United Kingdom
Customer Service & Sales Manager at Celtic & Co.
Retail
Education
Stoke on Trent Sixth Form College 1988 — 1990
A levels, Economics, French, German, General Studies
St Thomas More RC College 1983 — 1988
Accent on Training
Prince 2
Alison on Line
Project Management Diploma
Stoke on Trent College
NVQ level2, Business Management
Stoke on Trent College
NVQ Level 2, IT User
Experience
Celtic & Co. January 2015 - Present
Ageas Insurance Solutions July 2013 - December 2014
The Co-operative Banking Group July 2009 - May 2013
Britannia Building Society November 2008 - June 2009
Britannia Building Society December 2006 - June 2009
Britannia Building Society March 2001 - October 2006
NatWest Bank October 1990 - July 2000
Skills
Process Improvement, change management, Risk Assessment, Time Management, Quality Oriented, Process Design, Customer Centric..., Financial Risk, Continuous Improvement, Six Sigma, Governance, Business Process..., Change Management, People-oriented, Integration, Mergers & Acquisitions, Requirements Gathering, Project Planning, Communicaitons, Financial Services, Business Transformation, Business Analysis, Service Delivery, Business Process Mapping, Process Management, Project Portfolio..., Process Modeling, Training, PMO, Culture Change, Programme Delivery, Project Governance, Customer-focused, Management, Leadership, Business Requirements, Budgets, PRINCE2, Community, Project Delivery, Design Teams, Risk Management, Recruiting, Process Architecture, Negotiation, Customer Experience, Banking, Performance Management, Cost-savings, Project Metrics