Cambridge, United Kingdom
Consultant Voice Engineering at Convergys
Telecommunications
Experience
Convergys March 2003 - Present
Skills
System Deployment, Service Delivery, Call Center, NICE Call Recording, Maintenance, Project Delivery, DV Security Cleared, Nortel Meridian, Phillips, Software Installation, PMO, Service Management, Avaya Red, Racal, Avaya Blue, MOD, Requirements Analysis, Call Centers, Client Liason, IVR, Avaya, Vendor Management, Sla, Data Center, Managed Services, Cross-functional Team..., Installation, Networking, CILE, VoIP, Design, Pre-sales, Dealing Rooms, ITIL, Telecommunications, Maintenance & Repair, IT Management, Infrastructure, Contact Centers, Program Management, IT Service Management, Outsourcing, Positive Discipline, Positive Personality, Architecture, Mitel, Integration, Solution Architecture, Management, SC Security Cleared