Paisley, United Kingdom
Technical Analyst at IBM
Computer Hardware
Education
Greenock High School
Experience
IBM March 2012 - Present
iomart Hosting April 2006 - December 2010
Skills
Active Directory, VMware, Cisco Technologies, Computer Hardware, Solution Architecture, Problem Management, XP, Troubleshooting, DNS, Laptops, IT Service Management, Service Delivery, SCCM, Business Analysis, SAN, Citrix, Virtualization, Technical Support, BMC Remedy, DB2, vSphere, Group Policy, Microsoft Exchange, ITIL, Cloud Computing, Hardware, Operating Systems, Windows Server, SharePoint, VMware Infrastructure, IT Operations, Data Center, Windows, Incident Management, Managed Services, VMware ESX, Windows 7, Disaster Recovery, Sla, Service Management, Service Desk, Storage, Servers, Help Desk Support, Linux, System Deployment, Storage Area Networks, Integration, HP, Firewalls