London, United Kingdom
Head Concierge at St. Pancras Renaissance Hotel
Hospitality
Education
Istituto Professionale Alberghiero di Stato- Fiuggi 1980 — 1985
Diploma, Hotel and Hospitality Management
Experience
St. Pancras Renaissance Hotel February 2011 - Present
Sofitel London Heathrow T5 October 2008 - January 2011
Royal Lancaster October 2007 - July 2008
Crowne Plaza London- The City November 2005 - October 2007
InterContinental Hotels Group, Crowne Plaza The City, London 2005 - 2007
Inter-Continental Hyde Park 1985 - 2005
Skills
Employee Relations, Corporate Events, Travel Management, Resorts, Food, Event Management, Team Leadership, Hotel Booking, Pre-opening, Pre-opening experience, Hotels, Business Travel, Meeting Planning, Front Office, Yield Management, Property Management..., Restaurants, Micros, Opening Hotels, Hotel Administration, Hospitality Management, Open Table, Spa, Customer Satisfaction, Tourism, Lodging, Hospitality, Budgets, Leisure Travel, OnQ, Concierge Services, Guest Recovery, Leisure, Opera, Luxury, Restaurant Management, Rooms Division, Customer Service, Catering, Fine Dining, Teamwork, Food & Beverage, Up-selling, Guest Service Management, Menu Development, Hotel Management, Reservation, Hospitality Industry, Revenue Analysis, Banquets