Bury, Greater Manchester, United Kingdom
Service Desk Analyst / 1st Line Support
Information Technology and Services
Education
Bury College 2009 — 2011
National Diploma Level 3, Information Communication Technology, Distinction Mert Merit
Bury College
CompTIA A+ Essentials Exam, Information Communication Technology, Pass
Bury College 2008 — 2009
First Diploma Level 2, Information Communication Technology, Distinction
Bury College 2007 — 2008
Introductory Diploma Level 1, Information Communication Technology, Distinction
Derby High School 2002 — 2007
GCSE, Mathematics, C
Derby High School 2002 — 2007
GCSE, English, C
Derby High School 2002 — 2007
GCSE, Information Communication Technology, C
Experience
Agilisys April 2015 - Present
Next Group PLC September 2013 - April 2015
Next Group PLC August 2013 - September 2013
Next Group PLC February 2012 - August 2013
Next Group PLC October 2010 - February 2012
Aladdin's D.I.Y. 2005 - 2010
Skills
Merchandising, Reliability, Coaching Staff, Microsoft Office, Computer Architecture, Telephone Interviewing, Productivity, Management, Troubleshooting, Windows, Computer Maintenance, Information Technology, Performance Management, Briefing, Team Organisation, Retail, Team Motivation, Computer Hardware, E-Learning, Prioritisation, Stock Taking, Interpersonal Leadership, Performance Appraisal, Communication, Customer Service, Computer Repair, Strategic Communications, Priority Management, Event Driven Programming, Customer Experience, Safety, Prioritize Workload, Logical Thinker, Retail Sales, Coaching, Time Management, High Organizational..., Productivity Software