Hayes, Greater London, United Kingdom
Account Manager/Service Delivery Manager at Rackspace Hosting
Information Technology and Services
Education
Uxbridge College 2005 — 2007
BTEC National, Performing Arts
Queensmead Secondary School 2000 — 2005
Spotlight School of Dance 1992 — 2005
ISTD + RAD, Dance, Modern, Tap, Ballet, Jazz, Character, 5
Lady Bankes Primary School 1992 — 2000
Experience
Rackspace Hosting February 2010 - Present
Rackspace Hosting July 2008 - February 2010
Orchyd August 2007 - August 2008
J & M Insurance March 2008 - May 2008
Design-Go October 2007 - February 2008
The Happy Child Day Nursery September 2004 - September 2004
Iver Nature Study Centre July 2004 - August 2004
Skills
SaaS, Product Management, Cloud Computing, IaaS, Channel Partners, VMware, Professional Services, Rackspace Cloud, Sales, Customer Support, Communication Training, Stressful Situations, Customer Engagement, Phone Etiquette, LivePerson, Difficult Clients, Manners, LiveChat, Enthusiasm to learn, Linux, Difficult Situations, Partner Management, Managed Hosting, Lead Generation, Efficiency, System Administration, Courtesy, Enterprise Software, Dance, Salesforce.com, Solution Selling, Japanese culture, Communication, CRM, High Availability, Teamwork, Customer Experience, Service Delivery, Video Games, Data Center, Kayak, Online Lead Generation