Hailsham, East Sussex, United Kingdom
Contact Centre Specialist at Customer Journey Experts
Management Consulting
Experience
Domestic & General June 2015 - Present
Customer Journey Experts October 2014 - Present
Capgemini October 2014 - May 2015
LifeSearch September 2010 - August 2014
Specialist Call Centre Services January 2004 - September 2010
eircom October 2009 - March 2010
Telebusiness Partners June 1995 - November 2003
Call Centre Technology November 2001 - December 2002
PPP Healthcare January 1989 - November 1994
Skills
Training, Lead Generation, Marketing, B2B, Start-ups, Customer Experience, Service Delivery, Training Delivery, Financial Services, Human Resources, Process Improvement, CRM, Business Process..., Customer Retention, Team Leadership, Management, Strategy, BPO, Insurance, New Business Development, Sales, Team Building, Customer Service, Change Management, Telemarketing, Recruiting, Call Centers, Direct Sales, Performance Management, Call Center, Customer Satisfaction, Management Consulting, Coaching, Sales Process, Team Management, Business Transformation, Selling, Account Management, Stakeholder Management, Contact Centers, Business Development, Performance Improvement, Negotiation, Sales Management, Business Planning, Telecommunications, Leadership, Business Strategy, Time Management, Outsourcing