Stevenage, United Kingdom
Head of Learning and Development at Optical Express
Retail
Education
Reading University 1994 — 1997
BA (hons) 2:1, English Literature & Sociology
Whitmore High School
Experience
Optical Express June 2015 - Present
Benedicta Learning November 2014 - May 2015
Luxottica Retail September 2010 - August 2014
Hamleys of London Ltd February 2008 - July 2009
Specsavers Optical Superstores April 2003 - February 2008
HMV UK Ltd September 1998 - December 2002
The Sound Machine September 1997 - September 1998
Skills
Presenting, Business Planning, TNA design & delivery, Sales training, Management, Delivering training, Management of Mystery..., Succession planning, Customer Service, Line Management of up..., Recruiting, Soft skills management..., Design of appraisal..., Coaching, Motivation, Management Development, Evaluating training..., Selling Skills, Sales, PDPs, Change management, Designing training..., Budgetary..., Recruitment, Accelerated learning..., Management development, Competency Framework..., Developing training..., Retail, Succession Planning, Networking, Optically trained, Blended Learning, Training, Design of APL schemes, Blended learning, Conference execution, Culture survey design &..., Employee Training, Change Management, Performance Management, Product Training, Mentoring, Training Delivery