Northampton, United Kingdom
Contact Centre Manager at PS Financials
Information Technology and Services
Education
Kingsbrook 1985 — 1990
Kingsbrook Secondary School, Maths, English, Science, History, Busines Studdies, Art
Queen Eleanor Combined School 1980 — 1985
Experience
PS Financials September 2014 - Present
Computacenter March 2014 - September 2014
TalkTalk Business January 2011 - October 2013
TalkTalk Business February 2008 - December 2010
TalkTalk Business June 2007 - February 2008
Tiscali May 2004 - June 2007
Walker Greenbank PLC March 2000 - May 2004
Computacenter August 1998 - March 2000
Compaq March 1997 - May 1998
Topazlane Ltd May 1993 - February 1997
Skills
Escalation Resolution, Ethernet, People Development, Telephony, Microsoft Office, Fault Management, Zendesk, Management, Disciplinaries, Complaint Management, Provisioning, Leased Lines, ITIL Certified, MPLS, EAD, Data Center, BMC Remedy, WAN, Customer Service, Performance Reporting, Networking, Customer Service..., Sickness Absence..., Internal Investigations, Communication Skills, Lightroom, Telecommunications, Internet Telephony, Interviews, Team Building, Complaint Investigations, Team Management, Windows, Incident Management, IT Recruitment, Escalations Management, Internet, Photoshop, SIP, Process Improvement, People Skills, Technical Support, Internet Services, ADSL, Complaints, Team Leadership, EFM, Fault Finding, Communication