Leeds, United Kingdom
Operations Manager
Banking
Education
Ealing Tertiary College 1997 — 1998
Distinction in Advanced Business & Finance, GNVQ Business & Finance (Advanced)
Acton High School 1992 — 1996
9 GCSE's including English, Maths, Science, 9 GCSE's including English, Maths and Science
Experience
Optix Software Ltd May 2015 - Present
TDWaterHouse April 2013 - November 2013
Jefferies LLC June 2011 - March 2013
TD Waterhouse 2013 - 2013
Lloyds Banking Group May 2007 - April 2011
Skills
Outsourcing, Incident Management, Capacity Management, Transition Management, Project Delivery, Sla, Problem Management, System Deployment, ITIL v3 Foundations..., Infrastructure, Active Directory, Stakeholder Management, Incident Handling, Data Migration, Business Continuity, Information Technology, IT Outsourcing, IT Operations, PRINCE2, Help Desk Support, CMDB, ITIL Process, Microsoft Technologies, ITIL Process..., Governance, PMO, IT Strategy, IT Service Delivery, Service Delivery, ITIL Certified, Project Portfolio..., Service Management, Prince Practitioner, Service Delivery..., Resource Management, Process Management, Service Level Agreements, Configuration Management, Service Improvement, ITIL, ITIL Service Strategy, IT Management, IT Service Management, IT Transformation, Disaster Recovery, ISO 27001, Offshoring, Citrix, Service Desk, ISO 20000