Bolton, United Kingdom
Specialist Patient Support at Bupa
Hospital & Health Care
Education
Deane school 1984 — 1989
Experience
AXA March 2015 - Present
Bupa January 2014 - May 2014
Telefónica March 2006 - July 2013
Telefónica March 2004 - February 2006
Skills
Outsourcing, Multi Tasking, Friendly Personality, Stakeholder Engagement, Call Routing, Performance Management, Smiling, Customer Service, Workforce Planning, Team Management, Outstanding..., Softphone, Customer Satisfaction, People Skills, Always Punctual, Stakeholder Management, Team Leadership, Keen Listener, Genesys, Process Improvement, Time Management, Customer Experience, Telecommunications, Shrinkage, Real Time Monitoring, Hands-on Approach, Deviations, Avaya IP Telephony, Enthusiasm to learn, Key Performance..., Service Delivery, Call Centers, Project Delivery, Management