Kempshott, Hampshire, United Kingdom
Responsible for ownership of the Global Service Delivery Team's Roadmap
Electrical/Electronic Manufacturing
Education
Pink Elephant 2015 — 2015
ITIL Intermediate Continual Service Improvement, ITSM, Pass
Pink Elephant 2015 — 2015
ITIL Intermediate Service Operation, ITSM, Pass
Smatra 2013 — 2013
ISO/IEC 20000 Foundation, ITSM, Pass
Pink Elephant 2013 — 2013
ITIL Foundation, ITSM, Pass
Right Management 2013 — 2013
Infocomm 2009 — 2015
CTS
Exeter College, Exeter, United Kingdom 1985 — 1986
BTEC Parts 1 & 2, Microprocessor Technology, Merit
Exeter College, Exeter, United Kingdom 1984 — 1985
City & Guilds 224 Part 3, Electronics Servicing, VCR Option (Self Study), Credit
Exeter College, Exeter, United Kingdom 1984 — 1985
City & Guilds 224 Part 3, Electronics Servicing TV Option, Distinction
Highbury College Of Technology, Portsmouth United Kingdom 1983 — 1984
RTEEB Endorsement, Electronics Servicing
Experience
AVI-SPL June 2013 - Present
AVI-SPL April 2014 - October 2014
AVI-SPL June 2013 - April 2014
Christie Digital Systems 2008 - 2013
Trading as RageData 2006 - 2008
Impact Europe 2001 - 2006
Planet Communications 1999 - 2001
Christie Digital Systems 1999 - 1999
Skills
Crestron, Service Management, Computer Hardware, ITIL, Servers, Software Installation, Training Delivery, Electronics, Team Management, Software Documentation, Service Level Agreements, Product Life Cycle, Tandberg, Digital Signage, ISO 20000, Help Desk Support, Managed Services, CRM, Technical Documentation, Customer Service, Staff Development, Telepresence, Networking, Recruiting, Contract Negotiation..., Technical Support, ITIL v3 Foundations..., AV, Video Conferencing, Management, Audio Conferencing, Integration, Reporting & Analysis, Troubleshooting, Hardware