Leicester, Leicestershire, United Kingdom
Head of Support and Managed Services at Draycir Ltd
Information Technology and Services
Experience
Draycir Ltd June 2015 - Present
Skills
Staff Development, Technical Staff..., Access, ITIL, IT Service Management, Performance Management, Public Sector, People Management, Communications..., Project Delivery, Windows, Local Government, IT Operations, Customer Service, Process Improvement, Resource Management, Service Delivery, Business Process..., Performance Excellence, Service Management, Training/Mentoring, Requirements Analysis, Problem Solving, Project Planning, Team Leadership, Troubleshooting, Service Desk, Change Management, Vendor Management, Data Analysis, Incident Management, User Acceptance Testing, Program Management, Succession Planning, Customer Satisfaction, Business Relationship..., SharePoint, Operating Systems, Project Implementation, Partner Relationship..., Outsourcing, Operations Management, Planning/Scheduling, Staff Management, Requirements Gathering, Incident Analysis, SLA, Service Continuity, Maintaining Business..., Mentoring