London, United Kingdom
Service Delivery Manager Cards at Citi
Financial Services
Experience
Citi August 2011 - Present
Construction Skills, Bircham Newton November 2009 - August 2011
Capita Life & Pensions November 2008 - April 2009
Pearl March 2007 - October 2008
travelex 2002 - 2006
Thomas Cook June 2000 - July 2002
Thomas Cook July 1999 - June 2000
Thomas Cook Group May 1995 - October 1999
Skills
Operations Management, BPO, Service Delivery, PMO, Workforce Management, PRINCE2, Sales, Process Improvement, Customer Experience, Business Strategy, Project Delivery, Training, Contract Negotiation, Credit Cards, Customer Service, Sla, Analysis, Call Centers, Business Process..., Project Planning, Vendor Management, Team Management, Team Leadership, CRM, Account Management, Program Management, Performance Management, Management, Project Management, ITIL, Outsourcing, Relationship Management, Customer Satisfaction, Strategy, Telecommunications, Leadership, Stakeholder Management, Change Management, Business Analysis, Risk Management, Financial Services, Business Development, Recruiting, Offshoring, Coaching, Business Transformation, Customer Retention, Contact Centers, Business Process, Banking