Edinburgh, United Kingdom
Security Operations Centre Shift Lead at ECS
Information Technology and Services
Education
QA ltd 2009 — 2009
ITIL version 3 foundation, Pass
Pitman's Dartford 2001 — 2001
Level 1 Microsoft frontpage web design, Web Design, NVQ level 1
TBG Learning, Dartford 2000 — 2001
Comp TIA A+, Hardware Maintenance, Operating Systems
North West Kent College 1997 — 1998
Desktop Publishing NVQ level 1, Desktop Publishing, NVQ level 1
The Downs School, Dartford 1985 — 1990
Experience
ECS June 2013 - Present
ScoLocate November 2007 - June 2013
Fujitsu Technology Solutions 2006 - October 2007
Skills
Windows 7, Data Center, VMware, Troubleshooting, Risk Assessment, Windows, RSA SecurID, Printers, Process Improvement, Photoshop, Help Desk Support, IBM Mainframe, Managed Services, Blackberry Enterprise..., ITIL, System Administration, Firewalls, Team Leadership, Service Desk, Microsoft Office, Outsourcing, Business Objects, IT Service Delivery, Digital Photography, Parenting, RDP, CommVault, SLA, Active Directory, Windows Server, Disaster Recovery, IT Management, IT Security Operations, Citrix, Hardware, IT Service Management, iOS, Cisco Technologies, Team Motivation, Remedy Ticketing System, DNS, Service Improvement, Virtualization, XP/2000, TCP/IP, Orion, Servers, IT Outsourcing