Sheffield, United Kingdom
Implementation Manager at Barclays (Contract)
Financial Services
Education
Project Management Institute 2014 — 2015
Certified Associate of Project Management (CAPM), Project Management, CAPM
Leeds City College 2013 — 2013
Level 3 Mathematics, Mathematics, Level 3 (A-Level equivalent)
JTDS 2012 — 2013
ICQ Level 3 NVQ Diploma in Customer Service, Customer Service Support/Call Center/Teleservice Operation, Level 3 (A-level equivalent)
JTDS 2012 — 2013
Advanced Level Apprenticeship in Customer Service, Business and Social Skills, Level 3
JTDS 2012 — 2013
EDI Functional Skills Qualification in Mathematics, Mathematics, Level 2
JTDS 2012 — 2013
EDI functional Skills Qualification in English, English Language and Literature, General, Level 2
JTDS 2012 — 2013
ICQ Level 3 Certificate in Principles of Customer Service, Customer Service Support/Call Center/Teleservice Operation, Level 3
JTDS 2012 — 2013
Pearson EDI Functional Skills qualification in English, English Language and Literature, General, Level 2
JTDS 2011 — 2012
NVQ level 2, Customer Service Support/Call Center/Teleservice Operation, Level 2 (GCSE x5 A-C equivalent)
Goole High School 1994 — 1999
High School, Various, A-C
Experience
Barclays May 2014 - Present
Barclays September 2013 - May 2014
Barclays March 2012 - September 2013
Barclays June 2006 - March 2012
Barclays January 2005 - June 2006
Barclays March 2004 - January 2005
Skills
Data Analysis, Citrix, Quality Control, Strategy Implementation, Continuous Improvement, Quality Center, Policy, Visio, Quality Assurance, Financial Services, Retail Banking, System Migration, Telephony, Banking, Project Coordination, Training Delivery, Requirements Gathering, Root Cause Analysis, Change Management, HP Quality Center, Communication, Stakeholder Management, Business Transformation, RAID, Risk Assessment, Mortgage Underwriting, Frameworks, Risk Management, Project Delivery, Regulatory Requirements, Stakeholder Engagement, Governance, Analytics, Business Analysis, User Acceptance Testing, Credit Risk, Requirements Analysis, Microsoft Excel, Microsoft Office