Abingdon, Oxfordshire, United Kingdom
Customer Experience Manager at Miele UK
Consumer Goods
Education
Bablake School
Experience
Miele UK February 2013 - Present
Arsenal Football Club January 2008 - February 2013
Vangent, Inc. January 2006 - January 2008
Dixons Stores Group January 2001 - January 2006
HFC Bank January 1999 - January 2001
Barclays Bank, Coventry 1997 - 1999
Skills
Vendor Management, Team Leadership, Performance Management, Coaching, IVR, Telemarketing, Operations Management, Process Improvement, Strategy, New Business Development, Business Development, Management, Business Strategy, B2B, Business Process..., Recruiting, Coaching Staff, Business Planning, Cross-functional Team..., Training Delivery, Outsourcing, Key Account Management, Forecasting, Stakeholder Management, Sales Management, Training, CRM, Call Centers, Sales, Sales Process, Contact Centers, Business Analysis, Team Management, Project Planning, Customer Retention, Customer Service, Call Center, Complaint Management, Leadership, Sales Operations, Customer Experience, Workforce Management, Business Transformation, Change Management, Social Networking, Customer Satisfaction, Call Center Development, Retail, Service Delivery, Account Management