Freckleton, Lancashire, United Kingdom
Reporting Analyst
Outsourcing/Offshoring
Experience
Xchanging August 2011 - Present
BT Global Services September 1997 - March 2011
BT Global Services September 1997 - March 2011
Serck Controls Ltd April 1996 - August 1997
Skills
Oracle Reports, Strategic Sourcing, Service Delivery, Business Analysis, Project Planning, Strategy, Sla, Software Documentation, Management, Contract Management, Outsourcing, Excel, Microsoft Excel, Telecommunications, MS Project, Team Management, Change Management, Analysis, Governance, Word, Account Management, Vendor Management, Access, Call Centers, Project Delivery, Process Improvement, Team Leadership, Procurement, Service Management, Stakeholder Management, Operations Management, Negotiation, SharePoint, Salesforce.com, ITIL, Resource Management, BPO, Shared Services, Business Process, Outlook, Customer Satisfaction, Business Process..., Data Analysis, Microsoft Word, Performance Management, Business Transformation, Microsoft Office, Program Management, Recruiting, PowerPoint