Hemel Hempstead, United Kingdom
Programme Director, Customer Experience, BT Global Services
Telecommunications
Education
Boswells 1980 — 1986
Boswells 1980 — 1985
Experience
BT Global Services February 2011 - Present
BT Global Services October 2009 - February 2011
BT October 2007 - September 2009
BT Global Services October 2005 - September 2006
BT Global Services November 2004 - September 2005
BT Global Services August 2003 - October 2004
BT Global Services July 2002 - July 2003
Skills
Outsourcing, Requirements Analysis, Service Delivery, Data Center, Strategy, Sales, Offshoring, Project Delivery, Cloud Computing, Vendor Management, Team Management, Program Management, Business Process..., Strategic Planning, Operations Management, Bid Preparation, Benefits Realisation, Commercial Management, Business Case, Programme Delivery, CRM, IT Service Management, Team Building, ITIL, Governance, PMO, Product Management, Training, Change Management, MPLS, Negotiation, Telecommunications, Forecasting, Leadership, Management, Stakeholder Management, Contact Centers, Project Portfolio..., Pre-sales, Customer Experience, Service Management, Business Transformation, Broadband, PRINCE2, Mobile Devices, Managed Services, IT Strategy, Business Planning, Solution Architecture, Unified Communications