Northampton, United Kingdom
Sales/Customer Service Manager
Financial Services
Education
Guildhall School of Music and Drama 1992 — 1996
BMus(Hons), Music
Experience
Simply Business October 2012 - October 2014
Driving Results Ltd August 2009 - October 2012
TSYS March 2008 - August 2009
Barclaycard June 2003 - August 2006
Skills
Compliance, New Business Development, Business Planning, FCA, Sales Management, Call Center, Spreadsheets, Training Delivery, Interviews, Call Centers, Team Building, Management, Customer Retention, Strategic Planning, Performance Management, Grievances, CRM, Contact Centers, Defensive Driving, Team Management, Coaching, Business Process..., Training, Customer Satisfaction, Risk Management, Business Analysis, Customer Experience, Microsoft Office, Insurance, Leadership, Operations Management, Account Management, Change Management, Financial Services, Leadership Development, Customer Service, Recruiting, Sales, B2B, Team Leadership, Contractual Agreements, Outsourcing, Business Development, Strategy