Liverpool, Merseyside, United Kingdom
Support Team Leader at Mouchel
Outsourcing/Offshoring
Education
St Margarets High School 1988 — 1995
Experience
Mouchel August 2013 - Present
MOUCHEL plc. March 2011 - July 2013
IRIS Software Group September 2005 - August 2010
McIntyre & King May 2003 - September 2005
McIntyre & King October 2001 - April 2003
Andrew Weir Shipping Agency July 2000 - June 2001
Merseyside Police July 1999 - February 2000
Sony Computer Entertainment Europe April 1997 - May 1999
Skills
IT Project..., Software Documentation, Data Analysis, MS Project, System Testing, Oracle SQL, Sla, Database Administration, Business Intelligence, Quality Assurance, Team Management, Change Management, Integration, SQL Server 2000 - 2008, Stored Procedures, Business Analysis, Strategic Planning, Remote Administration, Service Management, Project Delivery, SQL, Business Process..., Project Management, Windows 7, ERP, IIS, Crystal Reports, Mobile Devices, Citrix, Agile Project Management, Software Project..., IT Management, Databases, ITIL, KPI implementation, Software Implementation, Microsoft SQL Server, Microsoft Office, Contract Negotiation, Stakeholder Management, Call Centre Management, Windows Server, Scrum, Contract Management, Business Process, Negotiation, Management, Service Delivery, Customer Service, Call Centers