London, United Kingdom
IT Service Delivery Manager (SC cleared) ITIL foundation, ITIL Service Operation and Service Strategy certified.
Information Services
Education
Westville Boys' High School 1990 — 1994
FGASA Level 1 and Trails Guide, Nature Appreciation
Westville Boys' High School 1990 — 1994
Matric
Experience
Pangolin IT Solutions August 2015 - Present
NTT DATA UK March 2015 - August 2015
Primedia Broadcasting June 2013 - November 2014
Jock Safari Lodge January 2010 - December 2012
TelecityGroup September 2008 - November 2009
Accenture January 2003 - September 2008
Accenture April 2001 - January 2003
Merrill Lynch October 2000 - April 2001
Henderson Global Investors October 1998 - October 2000
Skills
Microsoft Certified..., Audit Management, Customer Relations..., Inventory Planning, Project Management, Call center management, Microsoft Excel, Windows, ITIL Certified, Team Leadership, Major Incident..., Microsoft Office, English, Research, Security, Service Delivery, Infrastructure..., ITIL service operation, Document Management, Data Centre Architecture, Data Centre Best..., PRINCE2, Incident Management, Service Level Management, Data Centre Management, Project Performance, Active Directory, CRM, Strategic Planning, Staffing Development, Change Management, Service Delivery..., Performance Management, Customer Service, Mac, Managed Services, Systems Testing..., ITIL Process..., Staff Appraisal, IT Service Management, Outlook, Purchase Management, Order Management, ITIL Service Strategy, Financial Reporting, Risk Management, Staff Management, Business Process, Problem Management, Inventory Management