Leeds, West Yorkshire, United Kingdom
Client Manager at Instep UK Limited
Professional Training & Coaching
Education
Jacob Kramer College of Art & Design
Ripon Grammar School
Experience
Instep UK Limited April 2015 - Present
Blend Learning Limited March 2014 - April 2015
William Hill May 2012 - February 2014
BSkyB November 2010 - May 2012
Otto UK February 2007 - November 2010
Ventura April 2006 - January 2007
Telefonica O2 November 2003 - April 2006
Telefonica O2 February 2003 - November 2003
Orange June 2001 - July 2002
Orange September 1999 - June 2001
Skills
Contact Centers, Operations Management, Time Management, Strategy, Training Delivery, E-Learning, Continuous Improvement, Training, Human Resources, Business Process..., Management Development, Organizational..., Change Management, Team Leadership, Customer Experience, Management, Recruiting, Call Centers, Leadership, Stakeholder Management, Customer Service, Project Delivery, Workshop Facilitation, Employee Training, Employee Engagement, Project Management, Psychometrics, Executive Coaching, Culture Change, Performance Management, Succession Planning, Blended Learning, Team Building, Employee Relations, Performance Improvement, Leadership Development, Business Transformation, People Development, HR Policies, Customer Retention, Outsourcing, Soft Skills, Talent Management, Staff Development, Coaching, TUPE, Training Needs Analysis, Assessment Center, Team Management, Budgets