Huddersfield, United Kingdom
Experienced Head of Site / Customer Service Centre Manager / B2C & B2B
Consumer Services
Education
Wulfrun College 1994 — 1996
Banking Examinations, Economics, Law & Accountancy, Passed
Sneyd Comprehensive School 1987 — 1989
'A' Levels - Geography / Chemistry
Sneyd Comprehensive School 1982 — 1987
O Levels, Passed with B & C's
Experience
RAC February 2013 - Present
RAC May 2012 - February 2013
Volkswagen Group July 2010 - May 2012
RAC February 1998 - July 2010
Lloyds TSB January 1989 - February 1998
Skills
Customer Retention, CRM, Leadership, Coaching, Call Center, Call Centres, Business Strategy, Team Leadership, Customer Satisfaction, Stakeholder Management, Supplier Management, Performance Management, Business Process, Colleague Engagement, Organisational Design, Call Centers, Organisational..., Customer Service, Business Transformation, Automotive, Strategy, Operational Excellence, Operational Strategy, Contact Centers, Business Development, Organizational Design, Supply Management, Customer Service..., Sales, Contact Centres, B2B, Human Resources, Negotiation, Customer Experience, Learning & Development, Teamwork, Operations Management, Bids and ITT's, Outsourcing, Change Management, Team Work, Process Improvement, New Business Development, Account Management, Team Management, Service Delivery, Field Operations, Management, Social Media, Customer Service...