London, United Kingdom
Service Manager, Information Systems and Processes at St John Ambulance
Media Production
Education
Fuel Learning 2013 — 2013
Leadership & Development, Pass
Global Knowledge 2013 — 2013
Prince 2 Practitioner, Project Management, Passed
Microsoft Virtual Academy 2013 — 2013
Server 2012 Licencing, Pass
Microsoft Virtual Academy 2013 — 2013
Microsoft Licensing Fundamentals, Microsoft Licensing Fundamentals
Microsoft Virtual Academy 2013 — 2013
Licensing Windows 8, Pass
Microsoft Virtual Academy 2013 — 2013
Licensing Office 2013 and Office 365, Pass
Thoughtworks Workshop 2013 — 2013
Agile Project Management, Attended
APM 2010 — 2010
MoR, Management of Risk Practioner
Global Knowledge 2007 — 2009
ITIL Expert, Foundation, Service Management, Service Support, V3 Conversion
Barnet College 2004 — 2004
A Level, Business Studies
Experience
St John Ambulance July 2014 - Present
Queen Mary, University of London January 2014 - July 2014
IMD plc August 2011 - December 2013
Primary Care Trust May 2010 - August 2011
Serco Solutions July 2005 - May 2010
HotelConnect Limited April 2001 - July 2005
City Endowments Limited February 1999 - March 2001
Fairfax Engineering Limited September 1998 - February 1999
Ellis & Buckle March 1996 - September 1998
Skills
Project Management, Agile Methodologies, Training, Management, Project Delivery, Team Management, IT Outsourcing, Infrastructure, Process Improvement, IT Management, SLA, Risk Management, IT Service Management, Customer Service, ITIL, Problem Management, Stakeholder Management, Business Process..., Change Management, PRINCE2, Service Delivery, Business Process, Service Level Agreements, Vendor Management, Incident Management, Business Analysis, Programme Management, Sla, Active Directory, Service Desk, Strategy, Outsourcing, Service Management, MoR, Service Improvement, Program Management