Leeds, United Kingdom
Sales & Retention Delivery Manager at Lloyd's Banking Group
Insurance
Education
International Coaching Federation, London 2009 — 2009
Accredited Coach
Carlton Bolling College, Bradford 1986 — 1991
GCSE, English Language, English Literature, Mathematics, Physics, Electronics, Sociology and Psychology, A-C
Experience
Lloyds Banking Group May 2007 - Present
Lloyds Banking Group March 2010 - July 2014
Lloyds Banking Group February 2011 - December 2011
Lloyds Banking Group March 2010 - March 2011
Santander Group December 2006 - May 2007
Royal Bank of Scotland May 2001 - June 2006
Skills
Relationship Management, Cost Management, Business Analysis, Sales Process, Interpersonal Skill, Project Management, Rapid Growth, Strategy Implementation, Internal Audit, Business Coaching, Management, Corporate Social..., Academic Administration, Insurance, Staff Development, Values, Client Rapport, Business Strategy, Coaching, Key Performance..., Strategy, Customer Experience, Performance Management, Diplomacy, Call Centers, FSA, Project Planning, Customer Retention, Business Process..., Business Development, Project Delivery, Governance, Call Center Development, Cross-functional Team..., Banking, Strategic Planning, Sales, Team Leadership, NLP, User Interface Design, Learning Management, Change Management, Team Management, Risk Management, Mission Oriented, Target Driven, People Skills, Financial Services, Stakeholder Management