Newcastle upon Tyne, United Kingdom
IS Service Design and Transition Manager at Homegroup
Nonprofit Organization Management
Education
QA 2008 — 2011
ITIL Service management
Lord Lawson of Beamish Comprehensive School
GNVQ Health and Social Care, GNVQ Art and Design, Merit
Lord Lawsons
GCSE Maths, English, French, Art, Geography, Science, Psychology, A-C
Shiney Row College
Law, Fine Art, Theatre Studies, General Studies
Sunderland university
BA, Performing Arts Studies
Experience
Homegroup January 2013 - Present
Newcastle Upon Tyne Hospitals 2010 - January 2013
Care Quality Commission August 2008 - October 2010
IBM 2007 - 2008
IBM 2006 - 2007
Skills
PRINCE2, IT Procurement, Major Incident..., ITIL v3 Foundations..., Expatriate Management, Problem Management, Project Delivery, Outlook, ITIL, Business Continuity, ITIL Process..., Configuration Management, Escalation Process, Service Desk, Training, Line Management, Incident Management, Recruiting, Problem Solving, Governance, Office Administration, Training Delivery, Workshop Facilitation, Service Catalog, Project Management, KPI Reports, Microsoft Excel, RFCs, Knowledge Management, Appraisals, Leadership, Communication, Continuous Improvement, CAB, IT Management, Service Level Management, Supplier Quality..., Management, ITIL Certified, Change Management, Customer Service, System Administration, IT Service Management, Lotus Notes, IT Operations