Stourbridge, West Midlands, United Kingdom
Operations Manager
Consumer Services
Education
Bourneville Business School 2004 — 2005
Chartered Management Institute Level 4 Diploma, Management Studies
Stourbridge College 1994 — 1996
GNVQ Level 3, Advanced Business and Finance
Redhill 1985 — 1990
GCSE
Experience
First Personnel May 2014 - November 2014
Sitel April 2013 - April 2014
Capita May 2011 - April 2013
West Midlands Ambulance Service NHS Trust March 2010 - February 2011
NHS West Midlands July 2009 - March 2010
NHS West Midlands July 2009 - March 2010
Vertex Data Science February 2009 - May 2009
The AA July 1996 - February 2009
Skills
Time Management, Analysis, Budgets, Strategy, Business Development, Customer Service, Customer Retention, Team Management, Business Transformation, Workforce Management, Employee Engagement, Adept problem-solver, Diplomacy, BPO, Project Management, Vendor Management, Outsourcing, Management, New Business Development, CRM, Strategic Planning, Operations Management, Team Building, Leadership, Performance Management, Business Analysis, Process Improvement, Change Management, Training, Microsoft Excel, Team Leadership, Sales, Call Centers, Business Intelligence, Contact Centers, Stakeholder Management, Project Planning, Recruiting, Business Planning, Service Delivery, Customer Satisfaction, Microsoft Office, Forecasting, Mentoring, Human Resources, Customer Experience, Call Center, Business Process..., Account Management, Coaching